N the Profile Name box, type a name for the profile, and then click on OK. Open Outlook, select File -> Account Settings -> Manage Profiles -> Show Profiles -> Add Once you create a new profile, replace the existing profile and re-add email accounts to this new profile. If your Outlook problem is due to corrupt Outlook profile, it is recommended to create a new profile. 6 Ways to Fix Outlook not Responding/ Stopped working Problem Method 1: Create New Profile If the Microsoft Office software is updated and you still face Outlook stopped working error, then follow below-listed troubleshooting techniques one after the other (in the order). Note: Prior trying any of these fixes, it is suggested to ensure that your Office application is up-to-date. Add-ins that interfere with the applications and the antivirus conflicting with the Outlook also leads to freezing of the application. The most common and the main reason is corrupt or damaged Outlook Data Files. MS Outlook stops working, doesn’t respond or freeze frequently due to various reasons.
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